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  • 706-622-7170

    2944 Warm Springs Rd., Columbus GA 31909

  • Stock Notice 05-11-2024

    Due to factory inventory level fluctuations some swing sets are out of stock for around 4-6 weeks. Please call us at 706-622-7170 for current availbility. We are accepting pre-orders for the out of stock units. 

  • TERMS & CONDITIONS

    PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

    SHIPPING RATES

    Our shipping rates vary based on products and order regions.

    RETURN POLICY AND CREDITS

    Rivercity Swingsets is committed to providing fast and efficient service. If you are not happy with your order, we will refund you the total product costs that you were charged minus shipping costs. This policy applies as long as the items are returned within 30 days from shipping date and not opened.

    REFUND INFORMATION

    Orders returned do not receive shipping reimbursements and are charged the actual shipping costs to and from our store. If a returned item was a Free Shipping item from us, the refund for the product will be minus the actual shipping charges.

    FREIGHT SHIPMENT INFORMATION - CURBSIDE DELIVERY & EXTRA SERVICES

    Playsets and other large items are shipped via Curbside Shipping. Delivery will be done by a tractor/trailer. The driver is only responsible for delivering the order to your curb. 

    SHIPPING POLICY AND LIABILITY FOR CONCEALED DAMAGE

    Rivercity Swingsets and/or Gorilla Playsets requires the customer to refuse delivery or note damage upon receipt if an item is in condition not suitable or possibly not suitable for use. Failure to sign a delivery receipt as damaged and/or with missing parts removes Rivercity Swingsets and/ or Gorilla Playsets and the delivering carrier from any liability.

    REPLACEMENT PARTS FOR CONCEALED DAMAGE/DEFECT FREIGHT

    Unfortunately, sometimes packages arrive with damaged, defective, or missing parts. At Rivercity Swingsets and/or Gorilla Playsets we guarantee you will receive all parts - correct and functioning properly. Gorilla will replace any parts discovered to be missing from or damaged in the original packaging within the first 30 days from the receipt of the playset. All replacement part and warranty orders are shipped standard ground delivery (regardless of the initial shipment type) unless the consignee chooses to pay for the difference in expedited shipping. If your item was sent via freight truck and it was signed and accepted, the order cannot be returned unless shipping is paid both ways by the customer and the item has not been opened or used/installed. If there is damage, part error, or loss in this situation, replacement parts must be issued.

    REPLACEMENT SHIPMENTS FOR DAMAGED ORDERS

    If an order is refused at time of delivery due to damage, Rivercity Swingsets and/or Gorilla Playsets will resend a new package out as soon as the damaged item is returned to our store. The order must be canceled with a Rivercity Swingsets phone customer service representative to avoid having a re-shipment.

    INSTALLATION TERMS & CONDITIONS

    • We require that an adult representative at least 18 years of age be home during the installation. This individual must have the authority to authorize correct placement of the swing set and to make decisions or answer questions that may arise before and during installation. Moving the swing set after installation will result in additional charges.
    • Homeowner is responsible for obtaining any Homeowners Association approval that may be required.
    • Installation includes ground leveling up to 6 inches ONLY where the set contacts the ground. It does not include total site leveling or other site preparation.
    • Any additional ground leveling and/or site preparation needed to install the swing set will result in additional costs payable directly to the installer at the time of installation.
    • Homeowner will be responsible for any sprinkler system components or other underground utilities or services that may interfere with the installation of the swing set. Installer will not be responsible for damage to sprinkler system components or other underground utilities or services located within the designated work area.
    • Pictures of your yard may be necessary to help ensure that the installer is not surprised by anything out of the ordinary. Pictures should be sent to r[email protected]
    • The homeowner must provide access to electricity within 150 feet of installation site or rescheduling with additional charges may apply.
    • Adult representative must keep children away from the work area until the installer gives the OK to start playing.
    • Adult representative must keep all dogs inside or leashed away from the work area until the installer leaves the property.
    • Rivercity Swingsets installers will condense all packaging materials and place them in or near your trash bins.
    • Please be aware that all installation dates are tentative due to unforeseen circumstances that may arise, such as inclement weather or mechanical failure.

    CANCELING A RECENTLY PLACED ORDER

    As long as an order has not been processed, your order may be canceled. Orders cannot be canceled by email, by message, or after they have been shipped. Please be certain about your order as often times it is impossible to stop a shipment that already has a tracking number placed on it.

    PROMOTIONAL OFFERS

    From time to time, we may provide promotional offers such as discounts or free services. The promotional offers are only valid from the time they are issued to the expiration date advertised in the ad. To take advantage of these offers a promotional code must be used when ordering. Customers can not use more than one promotional code per order. This means you can not take advantage of two different promotional offers for the same order.

    LIMITATION OF LIABILITY

    Rivercity Swingsets and/or Gorilla Playsets shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Rivercity Swingsets and/or Gorills Playsets has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

    TYPOGRAPHICAL ERRORS

    In the event that a Rivercity Swingsets product is mistakenly listed at an incorrect price, Rivercity Swingsets reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Rivercity Swingsets reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Rivercity Swingsets shall issue a credit to your credit card account in the amount of the incorrect price.

    Term; Termination

    These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Rivercity Swingsets without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

    NOTICE

    Rivercity Swingsets may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Rivercity Swingsets.

    MISCELLANEOUS

    Your use of this site shall be governed in all respects by the laws of the state of Georgia, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Rivercity Swingsets and/or Gorilla Playsets products ) shall be in the state or federal courts located in Muscogee County, Georgia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Rivercity Swingsets and/or Gorilla Playsets products) must be commenced within one (1) year after the claim or cause of action arises. Rivercity Swingsets's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Rivercity Swingsets may assign its rights and duties under this Agreement to any party at any time without notice to you.

    USE OF SITE

    Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Rivercity Swingsets and/or Gorilla Playsets or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

    INDEMNIFICATION

    You agree to indemnify, defend, and hold harmless Rivercity Swingsets and/or Gorilla Playsets, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.